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FAQs

GENERAL

When will the Garden reopen?


The Garden is back open as of Monday, June 1, open daily at 7:30am, and last entry changing seasonally. First sunday in November through January last entry is 4pm.




What is the Garden doing to reopen safely?


Upon reopening, the Garden will implement all necessary measures to ensure visitor, staff, and volunteer health, manage social distancing, and other operational guidelines based on Order of the Health Officer No. C19-07d.

  • If Sick, Stay Home
  • Face Coverings Required
  • Stay 6 Feet Apart
Complete Health and Safety Plan is available for public viewing here Social Distancing Protocol is available for public viewing here




Do I need to buy tickets in advance? What if I am a member? Or a resident?


Advanced tickets are highly recommended for all Garden visitors including members as well as residents. There will be expedited entry for members and advanced ticket holders. Onsite ticket purchases will be available when possible but there will be capacity limits and potentially longer than normal wait times.




Are face coverings required for visitors and staff?


Yes, face coverings must be worn by all staff and visitors, subject to the limited exceptions in Health Officer Order No. C19-12 (e.g., for young children), including as that order is amended in the future.




Can I picnic? Sunbathe?


Yes, when sufficient distance is maintained at all times between members of a household and others not in the same household.




Are Restrooms open? Drinking fountains? Waste receptacles?


Yes, all are open and available for visitors.




Are the Library, Bookstore, Children's Garden, and Plant Arbor open?


The Bookstore and Plant Arbor now open on weekends:

Bookstore 10am-4pm

Plant Arbor 9am - 3:30pm

The Children's Garden is open daily with the same hours as the rest of the Garden.

Helen Crocker Russel Library of Horticulture is now offering Children's Books To Go but the interior Library remains closed.

Please stay tuned for further announcements about reopening.




Are onsite programs returning?


Bean Sprouts Family Days presented by Kaiser Permanente have returned in a new, safe form with limited capacity and additional COVID-19 protocols - learn more here.

The new Garden After School Program is operating in a safe way with limited capacity, and additional COVID-19 protocols - learn more here.

Other onsite programming remains on hold and further updates will be posted here and in other Garden communications - stay tuned to Garden emails and social media channels for more.




Do you need volunteers right now?


No, thank you for asking but we are currently not accepting volunteer applications.




Why did the Garden ever close?


In mid-March we closed the Garden to comply with the shelter-in-place orders and to protect the health of our visitors, volunteers, and staff.




Has this pandemic affected the Garden’s budget?


Like many families and businesses, the closure had an immediate and devastating impact on the Garden’s budget, necessitating many staff layoffs and reduced hours. Now, the Garden is facing a staggering $1 million in lost revenue due to the closure and cancelations of major events and programs.

San Francisco Botanical Garden is seeking charitable contributions to support reopening efforts. Thanks to a generous Garden board member, donations received by June 30, will be matched up to $50,000.

Donations to support the Garden can be made at sfbg.org/donate.





NUTRITION/FOOD

When will the Garden reopen?


The Garden is back open as of Monday, June 1, open daily at 7:30am, and last entry changing seasonally. First sunday in November through January last entry is 4pm.




What is the Garden doing to reopen safely?


Upon reopening, the Garden will implement all necessary measures to ensure visitor, staff, and volunteer health, manage social distancing, and other operational guidelines based on Order of the Health Officer No. C19-07d.

  • If Sick, Stay Home
  • Face Coverings Required
  • Stay 6 Feet Apart
Complete Health and Safety Plan is available for public viewing here Social Distancing Protocol is available for public viewing here




Do I need to buy tickets in advance? What if I am a member? Or a resident?


Advanced tickets are highly recommended for all Garden visitors including members as well as residents. There will be expedited entry for members and advanced ticket holders. Onsite ticket purchases will be available when possible but there will be capacity limits and potentially longer than normal wait times.




Are face coverings required for visitors and staff?


Yes, face coverings must be worn by all staff and visitors, subject to the limited exceptions in Health Officer Order No. C19-12 (e.g., for young children), including as that order is amended in the future.




Can I picnic? Sunbathe?


Yes, when sufficient distance is maintained at all times between members of a household and others not in the same household.




Are Restrooms open? Drinking fountains? Waste receptacles?


Yes, all are open and available for visitors.




Are the Library, Bookstore, Children's Garden, and Plant Arbor open?


The Bookstore and Plant Arbor now open on weekends:

Bookstore 10am-4pm

Plant Arbor 9am - 3:30pm

The Children's Garden is open daily with the same hours as the rest of the Garden.

Helen Crocker Russel Library of Horticulture is now offering Children's Books To Go but the interior Library remains closed.

Please stay tuned for further announcements about reopening.




Are onsite programs returning?


Bean Sprouts Family Days presented by Kaiser Permanente have returned in a new, safe form with limited capacity and additional COVID-19 protocols - learn more here.

The new Garden After School Program is operating in a safe way with limited capacity, and additional COVID-19 protocols - learn more here.

Other onsite programming remains on hold and further updates will be posted here and in other Garden communications - stay tuned to Garden emails and social media channels for more.




Do you need volunteers right now?


No, thank you for asking but we are currently not accepting volunteer applications.




Why did the Garden ever close?


In mid-March we closed the Garden to comply with the shelter-in-place orders and to protect the health of our visitors, volunteers, and staff.




Has this pandemic affected the Garden’s budget?


Like many families and businesses, the closure had an immediate and devastating impact on the Garden’s budget, necessitating many staff layoffs and reduced hours. Now, the Garden is facing a staggering $1 million in lost revenue due to the closure and cancelations of major events and programs.

San Francisco Botanical Garden is seeking charitable contributions to support reopening efforts. Thanks to a generous Garden board member, donations received by June 30, will be matched up to $50,000.

Donations to support the Garden can be made at sfbg.org/donate.





TRAINING/ EXERCISE

When will the Garden reopen?


The Garden is back open as of Monday, June 1, open daily at 7:30am, and last entry changing seasonally. First sunday in November through January last entry is 4pm.




What is the Garden doing to reopen safely?


Upon reopening, the Garden will implement all necessary measures to ensure visitor, staff, and volunteer health, manage social distancing, and other operational guidelines based on Order of the Health Officer No. C19-07d.

  • If Sick, Stay Home
  • Face Coverings Required
  • Stay 6 Feet Apart
Complete Health and Safety Plan is available for public viewing here Social Distancing Protocol is available for public viewing here




Do I need to buy tickets in advance? What if I am a member? Or a resident?


Advanced tickets are highly recommended for all Garden visitors including members as well as residents. There will be expedited entry for members and advanced ticket holders. Onsite ticket purchases will be available when possible but there will be capacity limits and potentially longer than normal wait times.




Are face coverings required for visitors and staff?


Yes, face coverings must be worn by all staff and visitors, subject to the limited exceptions in Health Officer Order No. C19-12 (e.g., for young children), including as that order is amended in the future.




Can I picnic? Sunbathe?


Yes, when sufficient distance is maintained at all times between members of a household and others not in the same household.




Are Restrooms open? Drinking fountains? Waste receptacles?


Yes, all are open and available for visitors.




Are the Library, Bookstore, Children's Garden, and Plant Arbor open?


The Bookstore and Plant Arbor now open on weekends:

Bookstore 10am-4pm

Plant Arbor 9am - 3:30pm

The Children's Garden is open daily with the same hours as the rest of the Garden.

Helen Crocker Russel Library of Horticulture is now offering Children's Books To Go but the interior Library remains closed.

Please stay tuned for further announcements about reopening.




Are onsite programs returning?


Bean Sprouts Family Days presented by Kaiser Permanente have returned in a new, safe form with limited capacity and additional COVID-19 protocols - learn more here.

The new Garden After School Program is operating in a safe way with limited capacity, and additional COVID-19 protocols - learn more here.

Other onsite programming remains on hold and further updates will be posted here and in other Garden communications - stay tuned to Garden emails and social media channels for more.




Do you need volunteers right now?


No, thank you for asking but we are currently not accepting volunteer applications.




Why did the Garden ever close?


In mid-March we closed the Garden to comply with the shelter-in-place orders and to protect the health of our visitors, volunteers, and staff.




Has this pandemic affected the Garden’s budget?


Like many families and businesses, the closure had an immediate and devastating impact on the Garden’s budget, necessitating many staff layoffs and reduced hours. Now, the Garden is facing a staggering $1 million in lost revenue due to the closure and cancelations of major events and programs.

San Francisco Botanical Garden is seeking charitable contributions to support reopening efforts. Thanks to a generous Garden board member, donations received by June 30, will be matched up to $50,000.

Donations to support the Garden can be made at sfbg.org/donate.





WHATSAPP GROUPS

When will the Garden reopen?


The Garden is back open as of Monday, June 1, open daily at 7:30am, and last entry changing seasonally. First sunday in November through January last entry is 4pm.




What is the Garden doing to reopen safely?


Upon reopening, the Garden will implement all necessary measures to ensure visitor, staff, and volunteer health, manage social distancing, and other operational guidelines based on Order of the Health Officer No. C19-07d.

  • If Sick, Stay Home
  • Face Coverings Required
  • Stay 6 Feet Apart
Complete Health and Safety Plan is available for public viewing here Social Distancing Protocol is available for public viewing here




Do I need to buy tickets in advance? What if I am a member? Or a resident?


Advanced tickets are highly recommended for all Garden visitors including members as well as residents. There will be expedited entry for members and advanced ticket holders. Onsite ticket purchases will be available when possible but there will be capacity limits and potentially longer than normal wait times.




Are face coverings required for visitors and staff?


Yes, face coverings must be worn by all staff and visitors, subject to the limited exceptions in Health Officer Order No. C19-12 (e.g., for young children), including as that order is amended in the future.




Can I picnic? Sunbathe?


Yes, when sufficient distance is maintained at all times between members of a household and others not in the same household.




Are Restrooms open? Drinking fountains? Waste receptacles?


Yes, all are open and available for visitors.




Are the Library, Bookstore, Children's Garden, and Plant Arbor open?


The Bookstore and Plant Arbor now open on weekends:

Bookstore 10am-4pm

Plant Arbor 9am - 3:30pm

The Children's Garden is open daily with the same hours as the rest of the Garden.

Helen Crocker Russel Library of Horticulture is now offering Children's Books To Go but the interior Library remains closed.

Please stay tuned for further announcements about reopening.




Are onsite programs returning?


Bean Sprouts Family Days presented by Kaiser Permanente have returned in a new, safe form with limited capacity and additional COVID-19 protocols - learn more here.

The new Garden After School Program is operating in a safe way with limited capacity, and additional COVID-19 protocols - learn more here.

Other onsite programming remains on hold and further updates will be posted here and in other Garden communications - stay tuned to Garden emails and social media channels for more.




Do you need volunteers right now?


No, thank you for asking but we are currently not accepting volunteer applications.




Why did the Garden ever close?


In mid-March we closed the Garden to comply with the shelter-in-place orders and to protect the health of our visitors, volunteers, and staff.




Has this pandemic affected the Garden’s budget?


Like many families and businesses, the closure had an immediate and devastating impact on the Garden’s budget, necessitating many staff layoffs and reduced hours. Now, the Garden is facing a staggering $1 million in lost revenue due to the closure and cancelations of major events and programs.

San Francisco Botanical Garden is seeking charitable contributions to support reopening efforts. Thanks to a generous Garden board member, donations received by June 30, will be matched up to $50,000.

Donations to support the Garden can be made at sfbg.org/donate.





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