This policy describes:
the types of information that Sohfit may collect from you when you register for or participate in the fitness / wellness programs offered by Sohfit, including the online activities and personal sessions (collectively, referred to as “Services”); and
its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information Sohfit collects for providing its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as restaurants/food partners and social networks or platforms that you use in connection with the Services. Sohfit encourages you to consult directly with such third-parties about their privacy practices.
TYPE OF INFORMATION WE COLLECT AND HOW WE USE IT
Type of information
Sohfit collect several types of information from and about its clients / users who register for or participate in the Services we provide, including personal information (such as age, email, phone number and medical history). Sohfit is the sole owner of the information collected. Other than as set out herein, we will not sell, share, transfer or rent any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such person including sensitive details like name, postal address and email ID to others in ways different from what are disclosed in this policy.
Use of information
As stated above, we collect personal information from you at the time of registration for the Services offered by Sohfit. This information is used by Sohfit to understand you better and provide you with customized services (to the extent required) in relation to the Services offered by Sohfit.
We store information volunteered by you that you may elect to provide to us when you register or update your details for a program or participate in the Services we provide. We use the information to: (i) process and respond to your queries; (ii) communicate with you from time to time regarding our Services (including online health and wellness programs); (iii) send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication; (iv) customize the Services we offer (to the extent required); and/or (v) generate and review reports and data about you and provide you feedback as a part of our Services.
By using our website and/or signing up to participate in or register for the Services we offer, you consent to the collection and use of this information by us. We reserve the right to share the information collected hereunder with our own affiliates, representatives, employees and third-party consultants (as may be required for the providing the Services in the most efficient / productive manner). Separately, we will share your personal information or sensitive personal information if we are compelled to do so to comply with a legal requirements or applicable law.
In the event of sale or transfer of all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction.
For EU residents
EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:
Right to information - including the purposes for processing personal information.
Right to access the personal information that are processed
Right to erasure
Right to rectification
Right to restriction of processing
Right to data portability of the personal information supplied to Sohfit by the EU resident
Right to object (opt-out) to processing
EU residents can exercise these rights by raising a request directly at email@example.com or contact us at the information provided in Contact section.
PARENTAL OR GUARDIAN SUPERVISION
Sohfit strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although we do not intend for use by minors (without parental or guardian supervision), we respect the privacy of minors who may inadvertently use the platform.
YOUR EMAIL ADDRESS
We may store the email addresses of those who communicate with us via email and add you to our mailing list when you sign up to / participate in our Services. By your electing to receive emails from us, we would be able to send you exclusive information, which you may otherwise not learn about from our platform. If you would prefer not to receive emails from us, please send an email to firstname.lastname@example.org.
SHARING OF INFORMATION
We use third parties to help us provide our Services to you (including external consultants for the online fitness programs, maintaining our database, administering emails, and administering contents). Information will be shared with these third parties only to the extent necessary to provide the above stated Services. We will ensure that the information is safely stored.
CONDITIONS OF USE
Sohfit takes your right to privacy very seriously and has taken measures to safeguard, protect and respect your information. We will only disclose your information in the event it is required to do so by law, rule, regulation, law enforcement, governmental official, legal authority or similar requirements.
In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, in the event of any grievances in relation to your personal sensitive information as governed by our privacy, please reach out to us at email@example.com.
UPDATING PERSONAL INFORMATION
You may update or modify your information by sending us an email to firstname.lastname@example.org
ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this policy, feel free to contact us at email@example.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding the use of information about you. Except where required by law, we cannot ensure a response to questions or comments regarding topics unrelated to this policy or our privacy practices.
This document is an electronic record in terms of Information Technology Act, 2000 and rules made thereunder and as the same may be amended from time to time. Being a system generated electronic record, it does not require any physical or digital signature.
SOHFIT is a company incorporated in India (hereinafter referred to as “We” or “Our” or “Us” or “Company”) which operates through its website https://www.sohfit.com/ and Platform. Further Company brings to you its (Software), SOHFIT (Applications or App), content, products, and other services.
‘Platform’ shall collectively mean the proprietary Fitness Platform including but not limited to online website under the domain name https://www.sohfit.com/ and mobile applications under the brand name ‘SOHFIT’ to deliver access to fitness trainers, health data tracking tools and fitness workouts.
Effective Date : 01 Mar 2023
WHAT INFORMATION DO WE COLLECT?
At the outset, You are free to refrain from sharing Your information with Us. When You use the Platform, We may collect two basic types of information – Your personal and anonymous information and we may use personal and anonymous information to create a third type of information, aggregate information. We may also collect information which may be Sensitive Personal Information. We collect the following categories of information:
Registration information You provide when You create an account, including Your first name and surname, country of residence, mobile number, gender, date of birth, email address, username and password.
Transaction information You provide when You request information or purchase a product or service from Us, whether on our Platform, including your postal address, telephone number and payment information.
Information You provide in public forums on Our Platform.
Information sent either one-to-one or within a limited group using Our message, chat, post or similar functionality, where We are permitted by law to collect this information.
Information You provide to Us when You use Our Platform, Our Platform on third-party sites or platforms such as social networking sites or link Your profile on a third-party site or platform with Your registration account.
Location information when You visit Our Platform, including location information either provided by a mobile device interacting with one of Our Platform, website or Application, or associated with your IP address, where We are permitted by law to process this information.
Usage, viewing and technical data, including Your device identifier or IP address, when You visit Our Platform on third-party sites or platforms or open emails we send.
How We Collect Your Information?
In order to register as a user with the Platform, You can either create an account on Our Platform. Alternatively, You can sign in using Your Facebook/Google/ any other social networking website login. If You do so, You authorize Us to access certain Facebook/Google or any other social networking website account information, such as Your public Facebook/Google or any other social networking website profile (consistent with your privacy settings in Facebook/Google or any other social networking website). You will also be asked to allow Us to collect Your location and movement, Fitness information from the device when You use the Platform.
You provide while using Our Platform or in some other manner. You may also provide Us photos, a personal description and information about Your gender and preferences. In case any chat facility is provided through the Platform and if You chat with other Platform users, You provide Us the content of Your chats, and If You contact Us for customer service or other inquiry, You provide Us with the content of that communication.
We neither knowingly collect any information nor promote Our Platform to any minor under the age of 18 (eighteen) years. If You are less than 18 (eighteen) years old or a minor in any other jurisdiction from where You access Our Platform, We request that You do not submit information to Us. If We become aware that a minor has registered with Us and provided Us with personal information, We may take steps to terminate such person’s registration and delete their account with Us.
We use various tools and technologies, such as cookies, Mixpanel, Flash cookies and Web beacons, including when You visit Our Platform or use Our Platform on third-party sites or platforms, to collect Your personal information and non-personal information from the device from which You access the Platform and learn about Your activities taking place under Your account when You use Our Platform. Such non-personal information could include Your IP address, device ID and type, Your browser type and language, operating system used by Your device, access times, Your device geographic location and the referring website address. We may use web beacons and other similar technologies to track Your use of Our Platform and to deliver or communicate with cookies.
We acquire information from other trusted sources to update or supplement the information You provided, or We collected automatically. Local law may require that you authorize the third party to share Your information with Us before We can acquire it.
HOW WE USE THE INFORMATION WE COLLECT?
A member of Our Company, which includes many different brands, will be the data controller for Your information. A user can reach out to our data controllers by sending an email to
Other members of Our Company may have access to Your information where they perform services on behalf of the data controller(s) (as a data processor) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the following purposes:
deliver and improve Our Platform and manage Our business;
manage Your account and provide You with customer support;
providing access to offers and facilitating transactions for availing Ours and third party’s goods and services through the Platform;
perform research and analysis about Your use of, or interest in, Our or third party’s products, services, or content or such products, services, or content as may be available on or through the Platform;
communicate with You by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to You either from Us or third parties or such products, services, or content as may be available on or through the Website;
develop, display, and track content and advertising tailored to Your interests on Our App, including providing advertisements to You;
undertake Platform analytics;
enforce or exercise any rights in our Platform Terms and Conditions;
perform functions or services as otherwise described to You at the time of collection; and
resolve disputes, diagnose errors, troubleshoot problems, detect and protect Us against any activity not expressly authorized under the Platform Terms & Conditions
consistent with local law and choices and controls that may be available to you:
send you offers and promotions for our products and services or third-party products and services;
personalize content and experiences on Our Platform;
provide you with advertising based on your activity on Our Platform and on third-party sites and applications.
WITH WHOM DO WE SHARE YOUR INFORMATION?
When You register as a user of Our Platform, Your profile details (information You have provided Us directly or through your Facebook/Google or any other social networking website account) will be accessible and viewable by other Platform users and Our business partners, sub-contractors, payment and delivery service providers, advertising networks, analytics providers, search information providers and credit reference agencies.
We may also disclose Your personal information:
for complying with applicable laws, requests or orders from law enforcement agencies, appropriate competent authorities or for any legal process;
for enforcing the Platform Terms and Conditions;
for protecting or defending Ours, any Platform user’s or any third party’s rights or property;
for supporting any fraud/ legal investigation/ verification checks; or
in connection with a corporate transaction, including but not limited to sale of Our business, merger, consolidation, or in the unlikely event of bankruptcy.
We may use and share Your non-personal information We collect under any of the above circumstances, including with third parties to develop and deliver targeted advertising on Our Platform and on websites and/or applications of third parties, and to undertake analysis thereof. We may combine non-personal information We collect with additional non-personal information collected from other sources. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.
HOW CAN YOU ACCESS OR CONTROL YOUR INFORMATION?
If You have an account with Us on Our Platform, We provide You the ability to exercise certain controls regarding our collection, use and sharing of Your information. In accordance with local law, your controls and choices may include:
You may correct, update and delete your registration account;
You may change your choices for subscriptions, newsletters and alerts;
You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;
You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers;
You can choose not to provide Us with certain information; however please be aware this may result in You being unable to use certain features of Our Platform. Our Platform may also deliver notifications to Your email or mobile device. You can avoid or disable these notifications by deleting or terminating the Platform or by making changes in the Platform settings.
You are solely liable and responsible for any information You provide and/or share using the Platform.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We adopt reasonable security practices and procedures to help safeguard Your personal information under Our control from unauthorized access. However, You acknowledge that no Internet transmission or system or server can be 100% secure. Therefore, although We take all reasonable steps to secure Your personal information, We do not promise or guarantee the same, and You should not expect that Your personal information, or other communications while using the Platform will always remain secure and safeguarded by Us. You should always exercise caution while providing, sharing or disclosing Your personal information using the Platform.
Although Our Platform is a general audience Platform, We try Our best to restrict the use of Our Platform to individuals aged 18 (eighteen) years and above. We do not knowingly collect, maintain or use personal information from children under the age of 18 (eighteen) years.
DATA SECURITY AND INTEGRITY
The security, integrity and confidentiality of Your information are extremely important to Us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, We review Our security procedures to consider appropriate new technology and methods. Please be aware though that, despite Our best efforts, no security measures are perfect or impenetrable.
DATA TRANSFERS, STORAGE AND PROCESSING GLOBALLY
GRIEVANCE OFFICER/ COMMENTS AND QUESTIONS
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Karl Chari
Our Platform may contain links to other sites not owned or controlled by Us and We are not responsible for the privacy practices of those sites. We encourage You to be aware when You leave Our sites or applications and to read the privacy policies of other sites that may collect Your personal information.
Last Updated on: Mar 1, 2023
Aggregate Information. Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.
Anonymous Information. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.
Children. Children means individuals who we have identified are not of legal age to consent to the collection and processing of their personal information. In India, the term “children” refers to individuals under 18 years of age.
IP address. An IP address is associated with the access point through which you enter the Internet and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our Platform, and we may combine IP addresses with Personal Information.
Notice. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our Platform, or by other means, consistent with applicable law.
Parents. Parents mean a parent or legal guardian of the Children.
Personal information. Personal information means and includes information that identifies (whether directly or indirectly) and Sensitive Personal Information. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.
Public Forums. Our Platform may offer message boards, conversation pages, reviews, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our Platform, please contact firstname.lastname@example.org
Sensitive Personal Information. Sensitive Personal Information shall have the meaning ascribed to it under the applicable law and is presently defined to mean such personal information which consists of information relating to (i) passwords; (ii) financial information such as bank accounts or credit card or debit card or other payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise; provided that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.
1. Who are the users that will use the paid services in the app?
All users irrespective of whether they fall under the category of “User” or “Trainer”
2. Where can users purchase the services that can be accessed in the app?
We provide a platform where users can purchase Programs created by SOHFIT. The Discover Section in the app is where SOHFIT can create a paid program and a user can pay him/her to join a SOHFIT Program.
3. What specific types of previously purchased services can a user access in the app?
None as of now. The user cannot access a “program” once the said period of time for use has elapsed.
4. What paid content, subscriptions, or features are unlocked within your app that do not use in-app purchase?
None as of now. All depends on in-app purchase in the form of paying for “SOHFIT Programs”
5. Are the enterprise services in your app sold to single users, consumers, or for family use?
No enterprise services are offered currently.
6. What is the maximum number of users that can participate in your app’s live, real-time services?
No such limit.
7. Can users purchase physical goods or services together with digital content in your app? If so, please describe how the physical and digital content are connected and why you bundle them together in a single purchase.
No they can’t purchase any physical goods on SOHFIT. SOHFIT sessions can be conducted online or offline.
©️ Copyright SOHFIT Health and Wellness LLP 2023-2024x Please note that all data, material, documents and information are strictly confidential and subject to all applicable norms of secrecy. You are requested to treat all such data, material, documents and information as strictly secret and/or confidential and not disclose, share, distribute, disseminate, display, process and/or trade for gain (commercially or otherwise) the same in any manner whatsoever, except with the prior written consent of SOHFIT.’s Management. Any unauthorised copying, alteration, distribution, disclosure, transmission, dissemination, display, sharing or other use of the information, documents and material provided is prohibited and shall invite necessary legal consequences at law.